Refund policy

📄 TERMS & CONDITIONS – SHREWD THREADS

1. Overview

These Terms & Conditions govern your use of the Shrewd Threads website and the purchase of our products. By placing an order, you agree to be bound by the terms set out below.

2. Products

All products are made to order. We take care to ensure product descriptions, images, and colours are as accurate as possible. However, slight variations may occur due to screen settings and production processes.

3. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated and include applicable taxes where required. We reserve the right to update pricing at any time without notice.

4. Shipping & Delivery

Orders are processed and dispatched within the timeframes stated on our website. Delivery times are estimates and may vary depending on location and courier performance.

5. 30-Day Happiness Guarantee

We offer a 30-Day Happiness Guarantee on all orders.

If you are not satisfied with your purchase, you may return the item within 30 days of delivery for a refund, subject to the conditions below:

  • Items must be unused, unworn, and in original condition
  • Items must be returned in original packaging where possible
  • Proof of purchase is required

Return shipping costs are the responsibility of the customer

Refunds will be processed once the returned item has been received and inspected.

6. Returns & Refunds Policy

6.1 Return Costs

All returns are sent at the customer’s own expense. We do not provide prepaid return labels.

6.2 Incorrect Orders (Customer Error)

We do not offer refunds or exchanges for items ordered incorrectly, including:

  • Incorrect size selected
  • Incorrect colour selected
  • Incorrect product variant chosen

Customers are responsible for reviewing their order carefully before purchase.

6.3 Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos. We will resolve the issue with a replacement or refund where appropriate.

7. Order Changes & Cancellations

As orders are processed quickly, we cannot guarantee changes or cancellations once an order has been placed.

8. Intellectual Property

All designs, branding, and content on this website are the property of Shrewd Threads and may not be reproduced without permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Contact Information

For any questions regarding your order, please contact us at:
support@shrewdthreads.com